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**Shipping Terms and Conditions for Heavy and Large Dimension Products (Non-Free or Flat Rate Shipping Offer)

We understand that shipping heavy and large-dimension products such as school & educational furniture, activity basins & or stands and large dimension products or storage products, comes with additional considerations. While we always strive to offer the best and most affordable shipping options, these items often exceed standard courier limits and require special handling or pricing. To ensure transparency and provide you with the most cost-effective solution, we have specific shipping terms in place for these products.  

If you'd like to receive a shipping quote before placing your order, you can contact us via the Contact Us link page to share your requirements and details, and we will provide a customized quote accordingly. Alternatively, on each product page where these shipping terms apply, you’ll find a button labeled "Request a Quote. Click here to request a quote. Read shipping TC's below." Clicking this button will allow you to complete a form and request a quote directly for that product.  

Below, you’ll find important details regarding how we manage shipping for heavy items. If you have any questions, our team is happy to assist. We are here to help!

These Shipping Terms and Conditions ("Terms") govern the shipping of heavy products, specifically school & educational furniture, activity basins & or stands and large dimension products or storage products, that might not be eligible for our free shipping or flat rate offer. Please read these Terms carefully before placing your order. By placing an order for heavy products, you agree to comply with these Terms. Our Cart and Checkout pages both state the following "NOTE: School Furniture, Heavy & Large Dimension Product Shipping TC's Apply."

1. Shipping Eligibility: Heavy products, including school & educational furniture, activity basins & or stands and large dimension products or storage products, are excluded from our free shipping or flat rate offer. Shipping rates for these products will be provided via a separate quotation and will not be displayed during the checkout process. You may check out and place your order online. However free shipping or flat rate, even if selected might not apply.
2. Shipping Quotation Process: We advise you to contact us prior to placing an order online for school & educational furniture, activity basins & or stands and large dimension products or storage products so that we can send you a formal quotation with accurate shipping costs for these heavy products. Customers can request a shipping quotation by contacting our customer service team through the provided communication channels under the Contact Us link. Our team will gather the necessary information and provide a customized shipping quotation that best fits your needs, within a reasonable timeframe. The shipping quotation will be based on factors such as product weight, dimensions, destination, and preferred shipping method.
3.  Quotation Validity: The provided shipping quotation is valid for a specified period indicated in the quotation itself. After this period, the shipping rates may be subject to change based on factors such as market fluctuations, carrier rates, and other relevant considerations.
4.  Shipping Methods: The available shipping methods will be discussed and customized during the quotation process.
5. Delivery Timeframe: The estimated delivery time frame for heavy products will be provided as part of the shipping quotation. Delivery times may vary based on factors such as product availability, manufacturing lead times, shipping destination, and chosen shipping method.
6. Payment for Shipping: Customers will be invoiced for the shipping charges separately from the product purchase. Payment for shipping must be completed before the products are shipped. Products will only be shipped once the funds for the shipping quotation are reflected in our bank account. Accepted payment methods will be specified in the invoice.
7. Delivery Address: Customers are responsible for providing an accurate and complete delivery address. We are not liable for delivery delays or issues arising from inaccurate or incomplete address information.
8. Receiving the Shipment: Upon delivery, customers are responsible for inspecting the products for any visible damage or defects. Any issues should be documented and reported to us within 7 days, so we can evaluate the situation accordingly.
9. Returns and Exchanges: Returns and exchanges for heavy products are subject to our separate Returns and Exchanges Policy. Customers should refer to this policy for information on returning or exchanging heavy products.

These Shipping Terms and Conditions are subject to change without prior notice. It is recommended that customers review these Terms whenever they request a shipping quotation for heavy products or place an order online for heavy products. Our Cart and Checkout pages both state the following "NOTE: School Furniture, Heavy & Large Dimension Product Shipping TC's Apply." If you have any questions or concerns about our shipping policies, please contact our customer service team for assistance under the Contact Us link.

Delivery delays can occasionally occur.