Refund policy

RETURNS & REFUNDS

We strive to deliver you the best in quality and value.

  1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
  2. Request your Return Authorization Number and by emailing info@funstoregalore.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# (Return Authorization Number) and the address where you can courier the product you would like to return.
  3. To assure your refund please use a trackable courier service, we will not be responsible for lost or missing packages.
  4. Upon the receipt of your package, your products will be examined and if applicable, a full refund or exchange will be issued. A refund receipt will be emailed to the email address you used when making your original purchase.
  5. Sale items and Gift cards): Only regular priced items may be refunded, unfortunately items that are on sale cannot be refunded. We do not accept returns or grant refunds on gift cards.
  6. To start a return or exchange, you can contact us at info@funstoregalore.com. Items sent back to us without first requesting a return will not be accepted.
  7.  Shipping a Return: To return your product, you should mail or physically return by yourself, your product to: 4 Cosmic Street, Linbro Park, Sandton, Gauteng, 2090, South Africa

LATE OR MISSING REFUNDS

Our refunds are issued as an EFT (Electronics Fund Transfer) directly into your bank account. Please understand that we issue refunds when your refund request is approved - that means that the money leaves our account immediately after we have approved your refund. If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@funstoregalore.com.

I've entered the wrong shipping address, can I change it?

If this happens to you, email or Whatsapp us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed within 1-2 business days immediately after you order. If your order has already entered the shipping process, we won't be able to stop it.

We are not responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows the information that you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be issued a 15% cancellation fee to cover restocking fees and the charges issued to us for refunds by the credit card companies.

Invalid Reasons:

  1. Buyer no longer wants the items - this is the most common example which we cannot honour if we want to continue offering great value at Funstoregalore. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

What if my order is out of stock?

If a product you have ordered is temporarily out of stock, Funstoregalore will advise you of the expected delay in delivery time. You can either agree to a longer delivery period, substitute your order for another product, or receive a refund for your order. If you have ordered a product that is no longer available, Funstoregalore will advise you of this. We can either substitute it for another product, or offer a refund.

What if I get the wrong product?

If the wrong product is delivered to you, please contact us within 7 days so we can arrange a collection and process a refund or exchange. To get a refund, your returned products must be unused and in the original packaging with all the labels intact. Collection of these returned products is at Funstoregalore's cost. A refund will only be approved once the returned goods have been checked and found to still be in a resalable condition.

What if I want to return or exchange a product?

If you are immediately unsatisfied with a purchase, and you want to exchange or return the product for a refund, please contact us within 7 days so we can arrange a refund or exchange. To qualify for a refund, any returned products must be unused and in the original packaging with all the labels intact and in a resalable condition.

However, please be aware that if your returned product does not meet this criteria, you will not be refunded for your order.

Do Funstoregalore products come with a warranty?

Funstoregalore products don’t have a warranty once they’ve been used, cut or coloured. So if you’re unhappy with a Funstoregalore product, please don’t use it. Place it back in the packaging it came in, with the labels intact, and contact us immediately to evaluate a return.

Damages

If it looks like your Funstoregalore parcel has been opened, damaged or tampered with in any way, you have the right to refuse to accept it from the courier. Funstoregalore is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.