FAQ & Customer Help Center

Ordering & Shipping

Office Hours

  • Mon - Friday: 08:00 - 17:00
  • Sat - Sun: Closed
  • Holidays: Closed

What Are Our Shipping Rates?

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Orders within South Africa OVER R1500 = free shipping**.

Orders within South Africa UNDER R1500 = R199 Flat Rate shipping charge**.

**Shipping Terms and Conditions for Heavy Products (Non-Free or Flat Rate Shipping Offer)

These Shipping Terms and Conditions ("Terms") govern the shipping of heavy products, specifically school and educational furniture, that might not be eligible for our free shipping or flat rate offer. Please read these Terms carefully before placing your order. By placing an order for heavy products, you agree to comply with these Terms.

  1. Shipping Eligibility: Heavy products, including school and educational furniture, are excluded from our free shipping or flat rate offer. Shipping rates for these products will be provided via a separate quotation and will not be displayed during the checkout process. You may check out and place your order online. However free shipping or flat rate, even if selected might not apply.
  2. Shipping Quotation Process: Customers can request a shipping quotation by contacting our customer service team through the provided communication channels under the Contact Us link. Our team will gather the necessary information and provide a customized shipping quotation that best fits your needs, within a reasonable timeframe. The shipping quotation will be based on factors such as product weight, dimensions, destination, and preferred shipping method.
  3.  Quotation Validity: The provided shipping quotation is valid for a specified period indicated in the quotation itself. After this period, the shipping rates may be subject to change based on factors such as market fluctuations, carrier rates, and other relevant considerations.
  4.  Shipping Methods: The available shipping methods will be discussed and customised during the quotation process.
  5. Delivery Timeframe: The estimated delivery time frame for heavy products will be provided as part of the shipping quotation. Delivery times may vary based on factors such as product availability, shipping destination, and chosen shipping method.
  6. Payment for Shipping: Customers will be invoiced for the shipping charges separately from the product purchase. Payment for shipping must be completed before the products are shipped. Products will only be shipped once the funds for the shipping quotation are reflected in our bank account .Accepted payment methods will be specified in the invoice.
  7. Delivery Address: Customers are responsible for providing an accurate and complete delivery address. We are not liable for delivery delays or issues arising from inaccurate or incomplete address information.
  8. Receiving the Shipment: Upon delivery, customers are responsible for inspecting the products for any visible damage or defects. Any issues should be documented and reported to us within 7 days, so we can evaluate the situation accordingly.
  9. Returns and Exchanges: Returns and exchanges for heavy products are subject to our separate Returns and Exchanges Policy. Customers should refer to this policy for information on returning or exchanging heavy products.

These Shipping Terms and Conditions are subject to change without prior notice. It is recommended that customers review these Terms whenever they request a shipping quotation for heavy products. If you have any questions or concerns about our shipping policies, please contact our customer service team for assistance under the Contact Us link.

Delivery delays can occasionally occur.

Does Funstoregalore Deliver Nationwide?

Yes, Funstoregalore delivers to customers across South Africa

How Long Does It Take To Receive My Funstoregalore Online Order?

Shipment processing times

In stock products - delivery or couriers:

All orders placed for In Stock products before 15:00pm are processed within 1-2 business working days. Deliveries or couriers within South Africa usually take between 2 – 5 business working days. Orders are not shipped or delivered on weekends, public holidays or holidays.

Not in stock products - delivery or couriers:

Orders placed for Not In Stock products usually ships to our warehouse in 4 - 7 work days. These shipments will then be processed within 1-2 business working days. Deliveries or couriers within South Africa usually take between 2 – 5 business working days. Orders are not shipped or delivered on weekends, public holidays or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Deliveries to more remote areas are made usually once a week, so please allow extra time if you are in a remote rural area. Please be aware that deliveries to extremely remote areas may take longer to arrive and will attract an added delivery charge.

Orders can be delivered to your home, work or post office. Please accurately specify the delivery address on checkout.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email or Whatsapp once your order has shipped containing your tracking number(s). You will then be able to track your shipment or parcel through the following link www.track.bobgo.co.za

Can I Collect My Own Orders?

Yes, you may collect your own orders here. We will contact you via email or via Whatsapp when your order is ready for collection. Please ensure to give us your correct contact details when placing your order.

In stock collections:

Orders are usually ready to be collected between 2-4 Business Working Days from the date of receiving final payments. If we have stock and your final payments reflect in our bank account, you will then be able to collect on the same day. To avoid any disappointment, we will confirm this with you.

Funstoregalore will notify you once your order is ready for collection. Kindly bring your confirmation email or FSG Order Number when you come to collect your order.

Not in stock collections:

Orders placed for Not In Stock collections usually ships to our warehouse in 4 - 7 work days. These shipments are then usually ready to be collected between 2-4 Working Days.

Funstoregalore will notify you once your order is ready for collection. Kindly bring your confirmation email or FSG Order Number when you come to collect your order.

Where Is Funstoregalore Located?

Funstoregalore is located 17 Eastern Service Road Tripark, Block B Kelvin, Sandton Johannesburg, 2090, South Africa

I never Received My Order, What Must I Do?

Please contact us if your delivery is late or has not arrived after 7 days after receiving your tracking number, so that we can try to find it for you. If the parcel is found, it will be sent to your delivery address. If the parcel is not found, Funstoregalore Customer Care will contact you to arrange a refund or exchange.

Exchange & Return

Can I Return Or Exchange My Orders?

We strive to deliver you the best in quality and value.

  1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
  2. Request your Return Authorization Number and by emailing info@funstoregalore.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# (Return Authorization Number) and the address where you can courier the product you would like to return.
  3. To assure your refund please use a trackable courier service, we will not be responsible for lost or missing packages.
  4. Upon the receipt of your package, your products will be examined and if applicable, a full refund or exchange will be issued. A refund receipt will be emailed to the email address you used when making your original purchase.
  5. Sale items and Gift cards): Only regular priced items may be refunded, unfortunately items that are on sale cannot be refunded. We do not accept returns or grant refunds on gift cards.
  6. To start a return or exchange, you can contact us at info@funstoregalore.com. Items sent back to us without first requesting a return will not be accepted.
  7.  Shipping a Return: To return your product, you should mail your product to: 17 Eastern Service Road Tripark, Block B Kelvin, Sandton Johannesburg, 2090, South Africa.

Our Refund Policy provides more detailed information about options and procedures for returning your order.

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